Frequently Asked Questions

UBERDOC is a web application that connects patients directly to a physician, for a priority in-person and telemedicine consultation.  UBERDOC is a cash model, fee-for-service platform, that eliminates the need for a referral and insurance authorization. UBERDOC places control back in the hands of physicians and patients. With our easy-to-use online directory, patients can search for a physician and book an appointment in just a few clicks. Physicians always have the option to approve, reject, or reschedule all appointment requests.

UBERDOC generates additional immediate revenue from patients who are willing to pay cash for convenience. The fee-for-service, cash model removes the hassles of coding, billing, denials and collections.

It is absolutely free for physicians to be available on the UBERDOC platform. We have several subscription options for physicians who would like to personalize their digital office and offerings. 

All physicians must be licensed and board certified to participate on the UBERDOC platform. However, dentists and psychologists do not have to be board certified.

Physicians who offer telemedicine appointments will only have access to UBERDOC patients who are in the state(s) where they are licensed. In-person appointments will be shown to patients within a 200 miles radius of their zip code. 

In just a few minutes, physicians can create their FREE directory listing and access UBERDOC’s network of direct-pay patients. Physicians input their weekly appointment availability and time slots appear in perpetuity. Physicians will have their own personalized landing page that includes a headshot and biography.

Patients go to uber-docs.com and input their zip code and select a specialty. The UBERDOC directory lists physicians by location, availability and visit type. The patient chooses a convenient appointment time, and the physician is notified of the patient’s appointment request by email or SMS messaging. Physicians login to their UBERDOC account, and have the ability to accept, reject, or reschedule the appointment. UBERDOC sends the appointment confirmation to the patient, with a link to the physician’s telemedicine platform if applicable. Once the appointment is approved, the patient is charged a $50 hold fee for the appointment, that is non-refundable if the patient no-shows or cancels within 24 hours of the appointment. Once the visit is marked as complete, the patient will be charged the remaining balance of the visit.

You will receive an email when a patient requests an appointment. You can also opt-in for SMS notifications. Once you login to your UBERDOC account, you will have the patient’s demographics as well as their chief complaint. Based on that, you can approve, reject, or reschedule the appointment. You will have 36 hours (or 2 hours before the appointment time if the appointment has been requested for less than 36 hours away) to complete an action or the appointment will automatically expire. You can also invite your practice staff to your UBERDOC account to facilitate on your behalf

If the patient doesn’t show, the office keeps a portion of the fee for putting the time aside. However, the patient is allowed to cancel up to 24 hours before the appointment, upon which they receive a full refund.

You have complete control over your UBERDOC availability. UBERDOC recommends at least two slots per week. You will always have the option to reject or reschedule an appointment request. We do not promise to fill all appointment slots, and we suggest that you choose availability that does not interfere with your current office workflow and schedule.

You have complete control over your UBERDOC availability. UBERDOC recommends at least two slots per week. You will always have the option to reject or reschedule an appointment request. We do not promise to fill all appointment slots, and we suggest that you choose availability that does not interfere with your current office workflow and schedule.

You’re perfect for UBERDOC! As few as one appointment slot per week allows you to be visible on the directory. If an appointment request comes in for a time that you already have an appointment, you can simply reject or reschedule the appointment request. This means that you never have to actively set aside time for UBERDOC appointments that may go unfilled. UBERDOC guarantees that even in a busy practice, a patient doesn’t have to wait.

UBERDOC uses Stripe, a HIPPA compliant payment processor, to collect the patient’s credit card and guarantee your payment. When the patient requests an appointment, they will input their credit card or HSA/FSA and when you sign-up for UBERDOC, you will connect a bank account for direct deposit.

Qualified Medicare patients pay $50 to book on the UBERDOC platform. Of that $50, UBERDOC gets $25 and the physician gets $25 (minus the stripe fees). The physician then bills the appointment to Medicare.

Stripe is the HIPPA compliant payment processor that is integrated into the UBERDOC platform. Stripe processes the patient’s payment method, and securely deposits payments in the physician’s account. 

Stripe charges a processing fee per transaction. These fees range between 3-3.5%.

Stripe accepts all major debit and credit cards, HSA (Health Savings Account) and FSA (Flexible Spending Account) account cards.

Yes! To schedule a call/demo with our Customer Success Team, click here

All consults booked through the UBERDOC app – whether in-person or via telemedicine – are automatically set as $250 (UBERDOC gets $50, the physician gets $200, minus stripe fees). UBERDOC does offer a Flexible Pricing option. UBERDOC Flex and UBERDOC Premium include flexible pricing, however if the physician would just like flexible pricing, they can subscribe for just $10/month. Flexible pricing allows physicians to change their fee anywhere between $175-500 per visit.

When the physician accepts an appointment request, $50 is initially charged to the patient’s payment card on file. $25 is immediately transferred from the patient’s account to the physician’s account and $25 goes to UBERDOC (minus stripe fees). Once the appointment is marked complete by the physician, an additional $200 is charged to the patient’s payment card. $175 is transferred from patient to physician and $25 to UBERDOC (minus stripe fees). If the physician has changed their fee with our Flexible Pricing option, UBERDOC will deduct 20% of the total visit fee, instead of a flat $50 on all fees.

All consults booked through the UBERDOC app – whether in-person or via telemedicine – are $250 (UBERDOC gets $50, the physician gets $200). When a patient signs up for UBERDOC, an HSA or credit card account number is saved in the patient’s account profile. When a doctor enrolls, they connect a bank account to their UBERDOC profile via Stripe, a HIPAA-compliant, secure, payment processor.

Yes, you can consult Medicare patients through this platform. Qualified Medicare patients pay $50 to book through the UBERDOC application (physician gets $25, UBERDOC gets $25, minus stripe fees), and then the physician bills Medicare for the consultation.

UBERDOC is just the initial consultation. Any subsequent care or treatment can be through insurance or direct-pay between the patient and physician. The UBERDOC Premium plan offers credit card processing for non-UBERDOC appointments 

The Premium Telemedicine Plan ($149/month) has a built-in “e-prescribe”, furnished with a list of all pharmacies in the country where physicians can order prescriptions. They can also use their own EHR to order medications. For labs and x-rays, if the physician has a relationship with a facility near the patient, they can order these as normal. Many large lab companies, like Quest Diagnostics and Labcorp, also have their own online ordering portal as well which can be utilized for ordering of labs. If they are seeing a patient “across state lines”, we recommend that the physician encourage the patient to see their PCP for further ordering.

Our UBERDOC Telemedicine platform has a built-in EHR for the physician to document the visit. The physician is also welcome to use their own EHR to document. For in-person visits, the physician uses their own EHR.

Since physicians are not employed by UBERDOC, we do not supply malpractice insurance. However, most malpractice insurance covers telehealth. If you are seeing patients in your office, your malpractice will most likely cover that too. The physician is responsible for checking with their malpractice insurance provider first. 

Yes, physicians will only have access to UBERDOC patients who are in states where they are licensed.

Yes, physicians can supply their own telemedicine platform. Contact UBERDOC Member Support and include your telemedicine clinic link and we will update your account accordingly. Go to Member Support here

UBERDOC offers two Telemedicine Clinic plans:

Flex Plan

UBERDOC Flex is $49/month, and includes unlimited access to our teleconferencing platform for both UBERDOC and non-UBERDOC patients. Physicians have access to video conferencing, a light EHR to document and a messaging platform. Flexible pricing is available with this plan.
Keep in mind, all payment processing for a consultation scheduled on UBERDOC, will be processed on the UBERDOC platform.

 Premium Plan

UBERDOC Premium is $149/month and includes everything that Flex has to offer plus e-prescribe and payment processing for non-UBERDOC consultations. Flexible pricing is available with this plan.
Keep in mind, all payment processing for a consultation scheduled on UBERDOC, will be processed on the UBERDOC platform.



Please contact brianna@uber-docs.com to discuss multi-provider discounts.

All payment processing is done through the UBERDOC platform where the physician will need to have a Stripe account. Stripe is a HIPAA-compliant, secure, payment processor similar to PayPal that facilitates payments securely from patient to physician. To do so securely, physicians need to fill out that form through our portal connection with Stripe. UBERDOC does not hold any of this information, it is all held through Stripe. Stripe is a well known and secure payment processor. UBERDOC uses Stripe because it is HIPAA-compliant and patients can use their HSA/FSA account cards on the Stripe payment portal. 
 
Signing up for Stripe allows the physician to receive payments from the patient. The physician does not pay UBERDOC.

Stripe charges a $7.85 processing fee per appointment transaction. The net amount received is $192.15 after Stripe debits the processing fee.

Stripe accepts all major debit and credit cards, HSA (Health Savings Account) and FSA (Flexible Spending Account) account cards.

You can “invite” as many physicians and practice administrators as you’d like onto your UBERDOC account. If you need help setting up more users, please contact hannah@uber-docs.com

The Practice Innovation Center from UBERDOC (or Practice ICU), showcases all of the different opportunities exclusively available to UBERDOC members. You only need to be enrolled and active on the UBERDOC platform to have access to the Practice ICU opportunities. We do not require a paid subscription to access!

Yes! To schedule a call/demo with our Customer Success Team, click here

List your practice on UBERDOC today for free!

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Questions about UBERDOC?  Thats what we’re here for.  Send them over and we’ll get back to you right away.

Let’s schedule a quick call to walk through the UBERDOC platform and answer any questions you may have!

Want to learn more about UBERDOC?  Let us know and we’ll get you the information you need.

Give us a call at 978-683-2217 to speak with an UBERDOC expert.