Frequently Asked Questions

UBERDOC is a web application that connects patients directly to a medical specialist, without the need for a referral. UBERDOC is a cash model, fee-for-service platform.

UBERDOC generates additional immediate revenue from patients who are willing to pay cash. The fee-for-service, cash model removes the hassles of coding, billing, denials and collections.

There is no charge for doctors seeing patients in-person. 

UBERDOC Telemedicine is coordinated through a partnership with VSee Telehealth, and is a subscription upgrade. There are two plans available. Click here to sign up and learn more.

All doctors must be licensed and board certified to participate on the UBERDOC platform. However, dentists and psychologists do not have to be board certified in order to participate as an UBERDOC doctor.

Yes, physicians will only have access to UBERDOC patients who are in states where they are licensed.

Doctors who are board certified (or licensed, where applicable) and in active practice, receive a free directory listing and proprietary landing page. A patient needing to see a doctor goes to uber-docs.com and selects a specialty. The search results in the UBERDOC directory lists specialists by location and availability. The patient chooses a convenient appointment time, and the doctor is notified, via email, of the patient’s appointment request. The request will also appear on the doctor’s UBERDOC dashboard. Doctors have the ability to reject or accept the appointment. UBERDOC sends the appointment confirmation to the patient.

You will receive an email with the patient’s demographics and chief complaint. Based on that, you can accept or reject the appointment. The doctor has 36 hours to accept or reject the appointment. If you do not respond, the system automatically rejects the appointment. The patient will always receive a confirmation if the doctor accepts or rejects the appointment.

If the patient doesn’t show, the office keeps the $25 for putting the time aside. However, the patient is allowed to cancel up to 24 hours before the appointment, upon which they receive a full refund.

Doctors can cancel at any time and we will refund payment. Anytime the physician cancels the  appointment, the patient will be fully refunded.

You can choose as many as you want. UBERDOC recommends at least 2 slots per week as we are only here to help you subsidize unfilled slots. We do not promise to fill all appointment slots that you make available. You can edit them as you find out what works best for you at any time.

As few as one appointment slot per week allows you to be visible on the directory. UBERDOC guarantees that even in a busy practice, a patient doesn’t have to wait.

UBERDOC connects the patient’s credit card or Health Savings Account directly to the doctor’s account. Doctor is paid $25 when the appointment is accepted and $175 when the appointment is complete. 

Qualified Medicare patients pay $50 to book on the UBERDOC platform. Of that $50, UBERDOC gets $25 and the physician gets $25. The physician then bills the appointment to Medicare.

All payment processing is done through the UBERDOC platform where the physician will need to have a Stripe account. Stripe is a HIPAA-compliant, secure, payment processor similar to PayPal that facilitates payments securely from patient to physician. To do so securely, physicians need to fill out that form through our portal connection with Stripe. UBERDOC does not hold any of this information, it is all held through Stripe. Stripe is a well known and secure payment processor. UBERDOC uses Stripe because it is HIPAA-compliant and patients can use their HSA/FSA account cards on the Stripe payment portal. 
 
Signing up for Stripe allows the physician to receive payments from the patient. The physician does not pay UBERDOC.

Stripe charges a $7.85 processing fee per appointment transaction. The net amount received is $192.15 after Stripe debits the processing fee.

Stripe accepts all major debit and credit cards, HSA (Health Savings Account) and FSA (Flexible Spending Account) account cards.

Yes! To schedule a call/demo with our Customer Success Team, click here

With UBERDOC Telemedicine, physicians have access to UBERDOC consults 
in-person or via telemedicine.

To subscribe to UBERDOC Telemedicine, click here

Read on for more information on how UBERDOC Telemedicine works…

All consults booked through the UBERDOC app – whether in-person or via telemedicine – are $250 (UBERDOC gets $50, the physician gets $200). When a patient signs up for UBERDOC, an HSA or credit card account number is saved in the patient’s account profile. When a doctor enrolls, they connect a bank account to their UBERDOC profile via Stripe, a HIPAA-compliant, secure, payment processor.

When the physician accepts an appointment request, $50 is initially charged to the patient’s payment card on file. $25 is immediately transferred from the patient’s account to the doctor’s account and $25 goes to UBERDOC. Once the appointment is marked complete by the doctor, an additional $200 charged to the patient’s payment card. $175 is transferred from patient to doctor and $25 to UBERDOC.

Yes, you can consult Medicare patients through this platform. Qualified Medicare patients pay $50 to book through the UBERDOC application (physician gets $25, UBERDOC gets $25), and then the physician bills Medicare for the consult.

Physicians can continue to see their patients through the UBERDOC Telemedicine application. They can bill those visits through insurance in their own electronic record OR they can post direct-pay prices if they are subscribed to the UBERDOC Telemedicine “Complete Practice” plan ($199/month), and UBERDOC facilitates the payment.

The “Complete Practice” plan ($199/month) has a built-in “e-prescribe”, furnished with a list of all pharmacies in the country where physicians can order prescriptions. They can also use their own EHR to order medications. For labs and x-rays, if the physician has a relationship with a facility near the patient, they can order these as normal. If they are seeing a patient “across state lines”, we recommend that the physician encourage the patient to see their PCP.

UBERDOC Telemedicine has a built-in EHR for the physician to document the visit. The physician is also welcome to use their own EHR to document.

Since physicians are not employed by UBERDOC, we do not supply malpractice insurance. However, most malpractice insurance covers telehealth. The physician is responsible for checking with their malpractice insurance provider first.

Yes, physicians will only have access to UBERDOC patients who are in states where they are licensed.

Yes, physicians can use their own. Contact UBERDOC Member Support and include your telemedicine clinic link and we will update your account accordingly. Go to Member Support here

Through a partnership with VSee Telehealth, UBERDOC offers two Telemedicine Clinic plans:

BASIC CLINIC
The Basic Clinic is $49/month to see UBERDOC, and existing patients, via the VSee teleconferencing platform, using UBERDOC’s EHR.  Physicians have access to video conferencing as well as an EHR to take notes, but cannot do any billing through the Basic Clinic for existing patients. All UBERDOC patients are still billed through the UBERDOC platform when the patient requests an appointment with the physician. Any followup with an UBERDOC patient will then be considered as an existing patient, and be billed as an existing patient. 

COMPLETE PRACTICE
The Complete Practice plan is $199 a month to see both UBERDOC patients and existing patients through the VSee teleconferencing platform and UBERDOC’s EHR. In addition to all the Basic Clinic features, the Complete Practice plan includes a billing/payment processing platform (for subsequent care or non-UBERDOC patients, as well as “eprescribe” to prescribe medications). All UBERDOC patients are still billed through the UBERDOC platform when they initially request an appointment with a physician. Any followup with UBERDOC patients means that patient becomes an existing patient and they can book appointments and be billed normally through your practice it has the billing platform.

Please contact brianna@uber-docs.com to discuss multi-provider discounts.

All payment processing is done through the UBERDOC platform where the physician will need to have a Stripe account. Stripe is a HIPAA-compliant, secure, payment processor similar to PayPal that facilitates payments securely from patient to physician. To do so securely, physicians need to fill out that form through our portal connection with Stripe. UBERDOC does not hold any of this information, it is all held through Stripe. Stripe is a well known and secure payment processor. UBERDOC uses Stripe because it is HIPAA-compliant and patients can use their HSA/FSA account cards on the Stripe payment portal. 
 
Signing up for Stripe allows the physician to receive payments from the patient. The physician does not pay UBERDOC.

Stripe charges a $7.85 processing fee per appointment transaction. The net amount received is $192.15 after Stripe debits the processing fee.

Stripe accepts all major debit and credit cards, HSA (Health Savings Account) and FSA (Flexible Spending Account) account cards.

Yes! To schedule a call/demo with our Customer Success Team, click here

List your practice on UBERDOC today for free!

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Questions about UBERDOC?  Thats what we’re here for.  Send them over and we’ll get back to you right away.

Let’s schedule a quick call to walk through the UBERDOC platform and answer any questions you may have!

Want to learn more about UBERDOC?  Let us know and we’ll get you the information you need.

Give us a call at 978-683-2217 to speak with an UBERDOC expert.